Explain the new Features of the New Deal Essay

In October 1929 the Wall Street stock market crashed in New York and panic selling of shares caused a wave of bankruptcies, destroying all confidence in businesses and investors. The great Depression led to 13 million people being unemployed. President Hoover, the government did nothing at all to help the Americans, he didn’t even think of helping them rebuild the American economy. In 1932 president Roosevelt came into power in the presidential elections. He had many concerns and considerations for the Americans and the economy. The first stage of the act of the New Deal to put the US back to work and create jobs in 1933 he introduced the first Acts during the hundred days, which involved the creation of Alphabet Agencies to deal with the economic problems. By 1935, the Supreme Court thought some of the New Deal laws as interfering too much. , so then Roosevelt’s response was to introduce the second stage of reform- The second New Deal. The 3 aims of the New Deal were: Relief; Recovery and Reform. Which were introduced by Roosevelt- the three ‘R’s’. Relief was measures to help relieve the suffering of the unemployed. Recovery was to try to rebuild the depression-shattered economy and Reform was aimed to give workers better working conditions and fairer wages. The aim of the relief was achieved by the: Civilian Conservation Corps (CCC); Federal Emergency Relief Administration (FERA); public works Administration (PWA); Home owners Loans Corporation (HOLC) and the works Progress Administration (WPA). The Civilian Conservation Act was set up to provide work for unemployed men under 25 years by encouraging them to work on projects in the countryside such as fish farming, planting trees and strengthening river banks. They also organised the army. The PWA stood for Public Works Administration, their aim was to use Unemployed unskilled workers to work on a large scale of public construction such as roads and bridges. The main part of the act was to set up public construction for the large scale building work, to build schools, hospitals and city halls. The FERA was set up to stop the threat of starvation that existed by making grants to local and state governments to help them give relief to the unemployed. Roosevelt thought that the right way to help the unemployed was to put them back to work after the threat of starvation was over instead of just giving them money. The HOLC stood for Home Owners Loans Corporation, the aim of this act was to ensure that people could continue to repay their mortgages. The government gave low interest rates to home owners to allow them to continue paying their mortgages until they were unemployed. The WPA stood for Works Progress Administration. Their aim was to find emergency short-term employment for unskilled workers in construction projects. The Acts that were part of the New Deal and helped with Recovery were: The Emergency Banking Act; the Securities Act; the Agricultural Adjustment Administration (AAA); the National Recovery Administration (NRA) and the Tennessee Valley Authority (TVA). The Emergency Banking Act aimed to solve the financial crisis after the Wall Street Crash by forcing all banks to remain close for 4 days. This actually worked and saved all the banks. The Securities Act was about providing full information about the companies issuing new shares, to the public. This established with a Securities and Exchange Commission in 1934 which was giving powers to control the activities of the stock market. It was the AAA’s duty to solve agriculture’s most serious problem which was over-production. Prices were low and farmers were unable to make a decent living. Roosevelt paid farmers to stop producing. The AAA gave the government power to destroy surplus food and give farmers compensation. The NRA stood for National Recovery Administration; they tried to create partnership between government and Industry to get rid of Child Labour, Long hours and Low pay. Each industry would agree an employment code with a government. The code was to guarantee workers fairer working conditions and wages. The TVA stood for Tennessee Valley Authority. The main parts of the act was to help encourage industry come to the hard hit valley and to build damn to use hydroelectric power of the river. Finally, there were parts of the New Deal that helped to reform the USA. They were: Collecting Bargaining; the Wagner Act and the social securities Act. Collective bargaining was where workers had the right to collective bargaining of wages. This gave an enormous boost to the trade unions. The Wagner act (1935) was the given right for workers to join the trade union which restored protection for the workers also. The Social Securities Act was introduced in 1935. This provided old age pensions, unemployment benefits and financial support for the handicapped. It was funded by contributions paid by workers, employers and the government. In Conclusion, when Roosevelt came into power he aimed to achieve relief, recovery and reform. The CCC, FERA, WPA and the HOLC. The emergency banking act, the Securities Act, NRA, AAA and the WPA achieved recovery. Collective Bargaining, Wagner Act and the Social Securities Act achieved reform. These Acts were all produced to help America by these 3 aims.

Non Parametric and Chi-Square Distribution

Individual Paper #3: Non parametric and Chi-square distribution Brief Summary: I worked for a logistic company. My major responsibility was in charge of the storage and transportation of parts of cars between two areas, which are about 1400 miles apart. One of my jobs is collecting the goods from suppliers and arranging the trucks to deliver them. There are five truck drivers, and each of them is assigned to deliver on each weekday throughout a whole year. Before the delivery, we will check the quality of the goods and Make sure that there are no damaged goods.When arriving at the destination, the staff will check the goods again and record the damaged goods that occurred in transit. At the end of every month, we will pay for the compensation according to the number of the defective goods. In order to reduce the number of the damaged goods during the delivery, I want to identify the reasons why they are damaged. In this study, I want to find out that whether some drivers are more pro ne to make the goods damaged during their delivery.Variable to be measured: Two variables are to be measured. The first variable is just the five truck drivers, and the second one is the quality of the goods after the delivery. Determination of Population: Population in this case is defined as the all goods delivered from Tianjin area to Guangzhou area. Statistical method: To analyze relationship between the two variables above which are both nominal in terms of data type, I decide to use Chi-squared test of a contingency table. Sample Selection:The information about delivery is recorded in our computer system, including the delivery date, name of the driver, the number of damaged goods and so on. I take out the data about 52 weeks during the previous year and record them into the following table: | Quality| | Truck Driver| Passed| Damaged| Total| Driver A| | | | Driver B| | | | Driver C| | | | Driver D| | | | Driver E| | | | Total| | | | Hypothesis: The objective is to describe whe ther there is a relationship between the five drivers and the number of damaged goods.The null hypothesis will specify that there is no relationship between the two variables: H0 : The two variables are independent The alternative hypothesis specifies one variable affects the other, expressed as: H1 : The two variables are dependent Use the formula: ?2=i=1k(fi-ei)2ei ? =(r-1) (c-1) which calculates the test statistic. Or use the Excel by importing the data into the function of Data Analysis Plus, Contingency Table. Then I could acquire chi-squared Stat, p-value. The number of degrees of freedom v=(r-1)(c-1)=(5-1)(2-1)=4.If I employ a 5% significance level, the rejection region is X2> X2 a, v = X2 . 05, 4 = 9. 49 Comparing the results, if the p-value is greater than 9. 49, there is not enough evidence to infer that there is a relationship between the five drivers and the number of damaged goods; if the p-value is not greater than 9. 49, I can reject the null hypothesis in favor of th e alternative, which means there is a relationship between the five drivers and the number of damaged goods. So I can reduce the number of damaged goods through improving the drivers’ conditions.

Responsible Social Networking on Campus

Responsible Social Networking Campus gossip websites were ideally intended to be used as a way to communicate with students and engage with peers in useful ways. I feel that campus gossip websites are being used unethically. Currently, Campus gossip websites are just now being utilized to start rumors and anonymously publicly bash fellow students without ramifications from school and related officials. In turn, the students have gone to new extremes with malicious comments towards fellow peers and in some cases, causing physical and emotional damage with no clarity on who all should be held liable.A waste of time and energy is spent by students anonymously involving themselves in these gossip websites who knowingly hold such power to destroy a fellow peer and yet people still use them in all the wrong ways. It is completely unethical to post a rumor about another individual on a campus gossip website. There are standards that every person should hold themselves to and in return be ab le to treat one another as you would like to be treated. College should not be a place where students are more concerned about social statuses and stressed about being publicly humiliated by peers because of one person’s post on a campus gossip website.Cruel, hurtful comments tend to follow, making campus life for the targeted individual agonizing. Ethical conduct should be carried out day to day, through out every aspect, even when socially it can be easy to stray if you are constantly subjected or surrounded around peers who chose not to. It still gives no excuse to contribute to gossips websites. It’s simple, know right from wrong and conduct yourself in that manner, posting rumors on gossip websites results in nothing but unethical. If I were to read about myself in a posting on a gossip site of course, I would first feel the need to defend myself.Depending on the severity of the information that was posted, I know my first thought would be who did this and what th is person’s intent behind doing so. The thought of having someone have such a negative opinion about you is very depressing. Everyone always wants nothing but positive things to be said when your name is mentioned. My train of thought would be to fight back, say something in response to let this person and everyone else know that what’s being said is nothing but someone’s personal attack for some unknown reason to publicly degrade me.My actions, on the other hand, would not reflect any of that. I have been in situations where I have read some harsh critics opinions and peers personal thoughts of what they thought of me and/or current status socially and acted on my first defensive thought strategy. The result never ended where my first intentions wanted to. Looking back after taking the time to calm down, reading both of our comments, I realized that I made myself look just as unethical as the person posting about me. I was getting drawn in, feeling like I had t o respond back by using personal attacks to feel justified.Not responding and by not contributing in any form is what needed to be done. Of course, my feelings would be dishearten but overall I would know what I did was right by not having to be unethical as a form to feeling justified to prove them wrong. As of right now, schools administrators and even federal law cannot fully regulate or hold certain parties responsible who are at fault for these campus gossip websites. Ethically, of course this is not right. We are taught as children, that there are consequences for our bad choices.There are laws that we are to follow and if we do not, you will be held accountable and punished. So how is it that so many people have been hurt and suffered some mental distress and in some cases unfortunately, physical harm and damage? As discussed in* a case raised question whether colleges should be obligated to intervene when one of their students are targeted on a gossip website. A very concern ed mother addressed an issue with the Dean at the University where her daughter attended because some explicit names where posted on a campus gossip website under her name.After the Mother was told nothing could be done by the University to block or remove the comments, she then decided to file a complaint with the U. S Department of Education’s Office for Civil Rights stating the University was required to take action under Title IX, Federal Gender-Equity Law arguing that it interfered with her daughter’s ability to learn. After they reviewed the case, they ruled that because the comments were posted anonymously and not able to be proved students, and because the Mother did not identify her daughter by name to the University so they could properly investigate further, nothing was done.Certain steps needed to be followed like the daughter reporting the conduct to the campus police. Her representation stated it was not all a loss. The Department’s willingness to consider the complaint means that gossip websites fall under Title IX guidelines meaning in turn, more questions would have to be answered and hopefully, long term, Law and Regulations can be better stated and put into place. * Something needs to be done to hold certain parties responsible. So it is unethical that nothing is being done to stop this ongoing issue that has hindered many students.Sadly enough, cyber bullying and gossip websites has become severe enough to be lead to rape, murder and suicides. As talked about in*(http://topics. nytimes. com/top/reference/timestopics/people/c/tyler_clementi/index. html) a Rutgers University freshman Tyler Clementi committed suicide after his roommate decided to live stream his intimate encounter broadcasting on twitter encouraging to watch and revealing to everyone that he was gay. He then was ridiculed as he turned into the dorm’s gossip.Tyler, a very quiet, reserved young man never spoke of his sexual orientation so you can imag ine the extreme distress and humiliation that followed and unfortunately, 3 days later he decided to jump off the George Washington Bridge into the Hudson River in an apparent suicide. There were 2 people charged in this case and in my own personal opinion, lightly and not even in relation to the suicide but more along the lines invasion of privacy. The case questioned Hate crime due to the sexual orientation and his roommate exploiting Tyler, prosecutors stating that his roommate was homophobic.There are many more cases like this maybe some not as extreme but how is it that people are getting no ramifications, no punishment what so ever for their mean attempt to harass, mortify and viciously attack peers leading to crimes in due result of anonymously posting on a gossip website. In this case Tyler’s was documented and more publicly noted by his roommate making charges easier but still not enough in regards to cyber bullying and being held accountable and who all should be pu nished.Responsibility to crimes in due result of a posting on a gossip website first and foremost the person responsible doing the act needs to be held accountable, the victims school if proper steps were not taken by the victim to notify proper officials to try to prevent the crime, and the website host should also be held accountable for letting people post such things that could in turn, lead to something as severe as a crime as a result of. Postings should be monitored and everyone should be under certain guidelines for this reason of crimes taking place.As Technology advances, we have to be constantly changing, learning and adapting to be able to communicate anywhere we go. To be able to attend College, it is almost impossible to be able to be successful without a computer, cell phone and internet. Having such access to information, constantly online talking with peers and other social outlets has become the majority of communication. In today’s culture, people spend mor e time on a computer than anything else and as technology advances, everyone feels urged to keep up with it due to its improvements to make day to day tasks as simple as possible, instant gratification to any task at hand.This influences our culture in many ways but in the case of how it affects the overall scheme of campus gossip websites, you can only imagine how easy it is to access this information and how easy it is instantly post. I think technology advances are meant for much more then to able to get on Facebook and post what you had for lunch but having such easy access to this gives campus peers way to gossip more freely. Word of mouth takes much longer as to posting online where you know it’s going to be seen in a matter of seconds. In conclusion, campus gossip websites are unethical.Posting rumors, spreading lies regardless of your personal opinion about someone, in no way shape or form, is going to accomplish anything positive for either person involved. Having to find any information about yourself is upsetting enough but to have to deal with it on a daily basis where more concern should be about education, not about being ridiculed or embarrassed by what someone post stated. Standards and laws need to be put in place to better protect students from being put in the situation where cyber bullying and posting anonymously goes unpunished by holding schools, the posting party and web host.

Health in later life(health promotion Essay Example | Topics and Well Written Essays - 2000 words - 1

Health in later life(health promotion - Essay Example Despite knowing how to prevent diseases and promote well-being, the difficulty of health promotion really lies on transferring it in a manner that can be readily used by its target population (World Health Organization, 1986). After identifying the physical, psychological, financial and social changes associated with aging, this study focuses on discussing health promotion’s importance, methods and issues, in terms of it being directed to the elderly population. It should be noted that with the advancements in medicine, life expectancy has been continuously increasing dramatically (Schoeni, Freedman and Wallace, 2005). Statistics show that certain diseases, such as cancer and heart diseases, are more prevalent among the elderly. Physiologic aging causes changes in taste sensation, bone and muscular weakness, resulting in a loss of appetite, poor nutrition and decrease in mobility (Saxon, Etten and Perkins, 2009). In fact, muscle strength decreases by 15% per decade for those older than 50 and by 30% for those aged 70 and above, primarily due to sarcopenia, or loss of muscle mass, which is common among women than men (Nied and Franklin, 2002). Limitations in activities of daily living had been found to decrease life expectancy by almost three years (Lubitz, et al., 2003). Malnutrition contributes to weaker immune system, making them more at risk of acquiring infections such as high-risk community acquired pneumonia (Saxon, Etten and Perkins, 2009). Financial status is also an issue for the elderly, because they are usually retired or unemployed, limiting their resources (Naduva, 2007). In addition, those with difficulties in activities of daily living have an expected cumulative expenditure greater by almost $10, 000 than those without functional disability. Those who were admitted in institutions also spend considerably greater than those

When is it ethically responsible to leave a job or leave the Assignment

When is it ethically responsible to leave a job or leave the profession - Assignment Example Some of the consequences of the creation of ethical stress include the fact that the nurses might be experiencing frustration, physical illness, and interpersonal conflict. These consequences might prompt them to leave their position or the profession altogether. A study by Ulrich and O’Donnell†¦et al, (2007) indicates that about 80% of oncology nurses had high ethical stress scores due to the conflicts existing between their obligations towards patients and the rules in the organization. With some of the organizational values in a health care setting being the provision of adequate patient care, the ethical climate in this case is not representative of the shared care perceptions (Chan et al, 2013). This might prompt a nurse to leave the position, considering that the ethical decision-making processes are not reflective of the human values and interactions. On the other hand, Flinkman, Isopahkala-Bouret and Salantera’s research on the ethical responsibility of nurses to leave their profession indicates that their inability to offer proper care is a contradiction to their ambitions and talent (Flinkman et al, 2013). Scott et al (2008) reports that a large number of nursing graduates leave the profession due to poor working environments. Despite this fact, it would be appropriate for nurses to leave the profession when their moral obligations contradict those upheld by medical institutions since they might not be in a good position to offer their services properly (Morrell, 2005). Chan, Z. C., Tam, W. S., Lung, M. K., Wong, W. Y. & Chau, C. W. (2013). A systematic literature review of nurse shortage and the intention to leave. Journal of Nursing Management, vol. 21, no. 4, pp. 605–613. Flinkman, M., Isopahkala-Bouret, U., & Salantera, S. (2013). Young registered nurses’ intention to leave the profession and professional turnover in early career: A

Compartive Essay Example | Topics and Well Written Essays - 750 words

Compartive - Essay Example But they needed the state to maintain peace and order, provide them with essential services, and settle their quarrels and conflicts. Thus, in a social contract to which they voluntarily consented, they created the state for the purpose of promoting and preserving their natural rights to life, liberty and property. Hobbes’ social contract was not really a special contract, since there was no contract or covenant between the ruler and the subjects. The sovereign had no obligations to his subjects nor could they limit his exercise of absolute power. It was John Locke who painted a picture of liberty of citizens and authority of government in tones which were far moderate than that of Thomas Hobbes. Men in a state of nature could make use of their perfect freedom for their own good, since they were reasonable men. To John Locke, men did not abuse their Liberty. They did not threaten the lives of their neighbors. He wrote: Though this is a state of liberty, yet it is not a state of license†¦. The state of nature of nature has a law of nature to govern it, which obliges everyone; and reason, which is that law that teaches all mankind who will but consult it, that being all equal and independent; no one has a right to harm another in his life, health, liberty of possessions. 1 Locke’s social contract favored men quitting the state of nature to form themselves into a civil society. In this society men instituted the state where a social contract or covenant was formulated between citizens and government, a trustee which they could dismiss if it did not maintain the freedom and equality that men originally knew and enjoyed. In other words, when government no longer served the citizens’ interests and welfare, it might be resisted or overthrown. Why, because government had violated its obligations under the social contract to the extent that it had broken it. What were these obligations? The government as trustee had to protect and

Financial crisis impacts on progress of employees Essay - 2

Financial crisis impacts on progress of employees - Essay Example Several financial crisis will be delineated while considering factors that lead to the crisis and show the possible impacts on employee. In this case, the research problem will be outlined as follows; in the recent past, there has been heated debate on the effects of financial crisis on the progress of employees, with some scholars arguing that the progress of employees is not affected by the financial crisis while others argues that the financial crisis has a negative impact on the progress. Therefore, there is a need for research to be conducted so as to establish the impacts of progress of employees. In this section, the need for the study will be justified as follows; many financial crisis has occurred having the same impacts on the progress of employees. Therefore, this study will be significant to the policy makers in designing ways to mitigate the impacts also outline areas of further research. In this section, both theoretical literature and empirical literature will be reviewed. Theoretical literature will consider theories of crises like the Marx’s crisis theory, Minky’s theory and other theories. In the empirical literature, we will discuss the various researches done by various scholars. In addition, we will give an overview of the literature showing the gap between the existing literatures. In the study, the null hypothesis will be that financial crisis has an impact on the progress of employees. While the alternative hypothesis; financial impact does not have any impact on the progress of employees. In order to evaluate the progress of employee’s, surveys on both managers and employees will be conducted so as to get information on the impact of financial crisis on employees. In addition, extensive study will be conducted in order to unearth the possible reasons for the impacts. Under this section, the results collected will be analyzed and the

Explain why Simmias and Cebes are so afraid of death in the phaedo, Essay

Explain why Simmias and Cebes are so afraid of death in the phaedo, whereas Socrates is not. Does Socrates' explanation convince you, or are you, like simmias a - Essay Example Socrates unequivocally asserts that any true philosopher â€Å"will be willing to die† (6). He is convinced that a better life awaits him. Death, as the harbinger of â€Å"the greatest good† (8), is something the true philosopher desires and pursues. Death may be defined as â€Å"the separation of the soul and body† (8). The philosopher is a seeker of truth and lover of wisdom, who pursues the essence of the knowledge of existence. In this pursuit, the body, with its’ lusts, sensual pleasures and physical needs, is â€Å"only a disturbing element, hindering the soul from the acquisition of knowledge† (10). Therefore, the philosopher desires death, which will release â€Å"the soul from the chains of the body† (11) and free the soul to attain the truth. His desire for the truth will be satisfied only by the separation of the soul from the body – that is, by death – which is the purification of the soul. Death is the philosopherâ €™s means to gain wisdom, while the body is his â€Å"enemy† (11). Socrates fearlessly and eagerly anticipates death and is ready â€Å"to depart with joy† (11) from this world. Cebes and Simmias acknowledge the truth of Socrates’ word, but continue to fear death, as they are afraid that the soul â€Å"may be destroyed and perish† (12) when she leaves the body, â€Å"vanishing into nothingness† after death. Socrates allays their fears by convincing them of the immortality of the soul. The accepted belief that â€Å"the living spring from the dead† (15) presupposes the prior existence of the soul, in another world, before it assumes human form. As recollection is an essential part of knowledge, this recollection is obviously gained by the intelligent souls’ existence in another place. The rebirth of the soul is proof of the souls’ immortality, as â€Å"everything living is born of the dead† (19). Once it is accepted that the soul is invisible,

The western Way of War2 Essay Example | Topics and Well Written Essays - 750 words

The western Way of War2 - Essay Example The technologies they used were adopted from the eastern countries. Hence most of the technologies were not Western innovations. Any new inventions were followed by almost all the other countries. Western countries were not ready to accept and follow the new technology. (Geoffrey 2005). They remained hesitant to experiment any sort of technology. Technology was not the only criteria that decide the success of war. Instead other factors like economic power and war plans were the important aspect that decides the war’s success. The next principle of Western way of war was to maintain proper discipline among the soldiers in the army. Discipline was given more prominence than religion. The soldiers were trained to co-operate and work as a team. The military was formed with the people who resided in the same area(book). The leaders for such military teams were the leaders from their area. During the sixteenth century rally were carried out to recruit people for the military. In countries like Greece the normal people like farmers were also a part of the military regimen. Though army people were more disciplined, it was not secured. Technology and discipline alone did not decide the fate of the war. The war had to possess a vision which helped them to fight against their enemy. Religious constraints were not the deciding factor and it did not interfere in the success of the war. Success was decided only when the enemy was totally defeated. (Geoffrey 2005).This was not practiced in the other countries. The main aims of this war were to collect people who were used as slaves. These slaves were used to procure goods from the harbor and to assist them in other local work. Most of the countries relied on discipline and technological aspects. Western countries differed from them in this principle. They had the ability to change and preserve the practices they have followed. Countries in the West had the power to adapt to these changes. This

Analysis culture difference Essay Example | Topics and Well Written Essays - 1750 words

Analysis culture difference - Essay Example There are several cultural dimensions theories like the one developed by Geert Hofstede which presents a framework for communication which is cuts across cultures. This theory describes how the culture of a society affects the values of its members and in turn how they affect people’s behavior making use of a structure obtained from the factor analysis method. This theory is especially important in various fields as a research paradigm (Stone, 2007). These fields include international management, cross-cultural psychology, as well as cross-cultural communication. Dimensions of national cultures are very important in expatriate management and their preparedness to interact with a different culture. These dimensions include uncertainty avoidance index, individualism as opposed to collectivism, power distance index, indulgence or restraint, long-term orientation, and masculinity as opposed to femininity. It is of great importance for the person going to work in another country to be aware of the cultural differences that exist among various destinations. Cultural differences are considered in most instances as a means of conflict rather than synergy. Hofstede’s cultural dimensions theory looks at the increasing diversity and the way in which an expatriate can gain an understanding of the other culture by knowing what they can expect from them and the manner in which they can behave when faced with people of other countries. Hofstede’s model of five dimensions is used widely in various domains of the social life of human beings with most application in the area of business. In the area of business, cultural sensitivity should be promoted in order to enable people to be more effective when working with and interacting with people of other countries in order to ensure success of transactions. In business, communication is taken as one of the most basic concerns. Therefore, this model is important in taking peaks into other cultures. This is espec ially so because the professionals who work on an international level are bound to interact on a daily basis with others from different countries in their company or with other companies which are abroad. This awareness of the differences in culture will help the expatriate to differentiate between the acceptable and unacceptable as such parameters differ from one country to another. Expatriates might be faced with the challenge in communication which is affected by cultural dimensions such as verbal communication, non-verbal communication, written communication or even etiquette which involves the do’s and don’ts. Despite Hofstede’s model being generally acknowledged as the framework of national values and cultures that is the most comprehensive, by the people who study culture of businesses, it has also been extensively criticized. Another model of cultural dimensions is the one developed by Fons Trompenaars whose experience with cultural differences was quite firsthand as he grew up speaking both Dutch and French and has worked in nine different countries with Shell (Stone, 2007). Through this, he was able to study how people resolved cross-cultural dilemmas in specific countries. It is after his analysis that he made notice of seven basic cultural dimensions. The first scale was universalism as opposed to particularism. The second scale entailed individualism versus collectivism. The

Help Stop Bullying Essay Example for Free

Help Stop Bullying Essay An 11 year old Massachusetts boy, Carl Joseph Walker-Hoover, hung himself April 6, 2009 because he was being taunted daily for being gay. The mother begged the school to address the problem, but nothing was ever done about it and now a woman is left son less. That was at least the fourth suicide of a middle-school aged child linked to bullying that year. Most harassment and bullying go unreported. Children are being bullied each and every day, but the question is what should be done to stop it? Each and every day a child is being teased or picked on because of the way they look, act, dress, or because of what they believe in. Children should not have to be tortured just because they are not like everyone else. Children should be able to come to school and enjoy themselves and not worry about being picked on. A child that is being bullied can have many problems such as low self esteem and low self confidence which could lead them to suicide. Also, children that are bullied may start doing poorly in school or maybe even drop out because they do not feel safe at school. Bullying really needs to be stooped because it can leave a child physically, emotionally, and mentally scarred for the rest of their lives. Some schools say that there is very little that they can do about bullying because a lot of bullying starts off of school property. â€Å"Much of today’s bullying originates online, school officials said, with the growing use of social networking websites and cell phones has led to new ways to intimidate and tease. But because cyber bullying usually happens off-campus school administrators have little recourse† (Nissley 2010). I do not agree with the school district when they say that there is little they can do. Even though, it may start online, it continues or become worse at the school. With that being said, they need to try and do more so it can stop all together no matter where it starts. The solution that they think will help stop bullying is if the educate student about it more. Like Nissley (2010) stated, â€Å"In a model that has been mirrored by other school districts across the state, Abington Heights has been working on educating students as early as kindergarten about bullying and their responsibility to report it when they see it (p. 1). I think that it is good to educate the students about bullying and reporting it, but what is that really going to do? As we all know a lot of students will not tell because they will be too afraid. Or if they do tell they will be little done about it and they will continue to get bullied. So, their solution would not be effective at all. â€Å"Safe to learn: Embedding anti-bullying work in schools is the overarching anti-bullying guidance for schools and was launched in 2007† (teacherNet, 2009, p. 2). It seems that everyone thinks that the solution to stop bullying is just to educate students about it. I think that it is good that they are trying to educate students about the issue, but we all know that it is going to take more than that to stop bullying. It does not matter how much information you provide the students with about bullying, it still is not going to do anything. People have been trying to stop bullying by just telling students it is not the right thing to do for years and nothing has changed. As you see, they tried this solution in 2007 and now in 2010 the same problem is still going on. You can make students take classes every day about bullying and there will still be children getting bullied. Principals and administrators need to punish students by making use of more suspensions and require mandatory parent meetings for those who are bullying others. If the bullying continues, it must be dealt with strongly. And, both the child and parent should be held responsible for it. Until people start taking actions of this nature, bullying will forever be a problem. I think that the only way to stop bullying is to actually make a law against it. In Massachusetts, they have passed a bill for anti-bullying. I think that is wonderful because now that the law is involved I am sure bullying will be cut down because the kids would not to have to deal with the harsh consequences. â€Å"The bill would prohibit bullying at schools and clamp down on so-called cyber bullying by prohibiting the use of e-mails, text messages, internet postings, and other electronic means to create hostile school environment† (Gay Lesbians, 2010, p. 16). I also believe that it is good that they are requiring the school principals to report to the bullying to the police, if they believe criminal charges should be pursued. Maybe now if the students know that they could possibly go to jail they would stop bullying. It is great that somebody has passed a bill and takes this issue seriously because this has been going on for too long and it is time for it to stop. Lately there have been many other cities discussing and making laws about bullying. In New Jersey, they have also passed a bill regarding bullying. â€Å"A law against bullying in schools which advocates call the nation’s toughest because it requires schools to develop anti-harassment programs, was approved Monday in New Jersey† (Mulvihill, 2010, pg. ). I believe that this is what the schools need in order for bullying to stop. It may take a while for the schools to get all the policies and programs in the public schools, but it will be worth it. This law will hopefully prevent any more suicides from happening due to children being bullied. Maybe it should have been stricter laws a long time ago and a lot of bullying could have bee n stopped. The state of New Jersey has already passed the law for anti-bullying shows how it will cut down on a lot of bullying. There was already an anti-bullying law in 2002, but it was not required that schools set up anti-bullying programs. The new bill is claimed to be one of the toughest anti-bullying bill that there is. They are going all out the way to make sure students will not get bullied. They are even making teachers get training to help to bulling. Like Julie Bolcer (2010) stated, ‘’ The measure would required training for most public school employees on how to spot bulling and mandate that all districts from ‘school safety teams’ review complaints, reported The Star – Ledger . Superintendent would have to report incidents of buying to the state board of education, which would grade schools and districts on their efforts to combat it ‘’ (pg. 1). I think that it is to stop bulling because this is a very serious problem. But now that there are such harsh laws against it, I know the rates will go down a lot. Bullying is something that has been around for ages, but no one has ever seemed to find the right solution for it. Many say there is not a lot that can be done to stop bulling because it starts off school property; I totally isagree with that. While you have others that think that just by telling students about will stop it, which we all know will not. I feel that the only way bulling will ever stop is if they give harsh punishments and let the bullies know that is not a joke. Even though, there have been many attempts to stop bulling, I think that they have finally found a solution which is by making a tough anti-bulling law. If a child wants to bully someone then they should deal with the law and suffer the consequences.

Marketing and Citibank Essay Example for Free

Marketing and Citibank Essay ACKNOWLEDGMENT Alhamdulillah, first of all i would like to thank God as finally I was able to finish my assignment that have been given by Marketing lecturer to me. Besides that, not forget also a to my friends Muhammad Kharusani because without his guide me assignment cannot be done properly like this. He always gives supports and guide to me how to do the assignment in purpose to produce a good outcome from research that been studied. Credits also are given to friends class HND1B which help each other to complete this task. Topic that been given by me are regarding concept and process of marketing citibank company. Finally, thank to our beloved friend that always stick together and also work hard to produce a good assignment with all afford and responsibility. Hope that all the effort will give a lot of benefits to me . Not forget also for those who help me complete this assignment direct or indirectly. ABOUT CITIBANK Citibank, a major international bank, is the consumer banking arm of financial services giant Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York. As of March 2010, Citigroup is the third largest bank holding company in the United States by total assets, after Bank of America and JP Morgan Chase. Citibank has retail banking operations in more than 160 countries and territories around the world. More than half of its 1,400 offices are in the United States, mostly in New York City, Chicago, Los Angeles, the San Francisco Bay Area, Washington, D.C. and Miami. More recently, Citibank has expanded its operations in the Boston, Philadelphia, Houston, and Dallas metropolitan areas. In addition to the standard banking transactions, Citibank offers insurance, credit cards and investment products. Their online services division is among the most successful in the field, citation needed claiming about 15 million users. As a result of the global financial crisis of 2008–2009 and huge losses in the value of its subprime mortgage assets, Citibank was rescued by the U.S. government under plans agreed for Citigroup. On November 23, 2008, in addition to initial aid of $25 billion, a further $25 billion was invested in the corporation together with guarantees for risky assets amounting to $306 billion. Since this time, Citibank has repaid its government loans in full. Q1. Present two definitions of marketing and compare both definitions. Provide relevant examples which relate to Citibank case study. Based on Philip kotler definition, Marketing is a social and managerial process whereby individuals and groups obtain what they need and want through creating and exchanging products and value with others. In other words, customer will exchange what their value (e.g money), only if their want is met. Based on my opinion, Philip kotler saying that people change what they want is to gain profit and use their valuable item to change it. In daily life also, we need to satisfy our demand by used exchanging process otherwise we cannot improve in a way of how we live. In wanting to possess such a product, we have to pay a price (cost). Hence, in making a decision to purchase an item, the customer will consider both the value and the price. After we have decided on the product, it can then be procured via the process of exchange or transactions. Based on Citigroup, they are using this strategy to satisfy their customer needs and wants. Based on Rochelle Rucker, Citibank faced a few problems to initiate manual fund problems. When they want to send money from their accounts, they call their banker and then fax, phone or mail in requests to have the transaction processed. Because the process was so complicated, customers complained. Most of the complaints lodged with the department dealt with the time it took to complete the process. So, in order to overcome this problem, Citibank use six sigma program methods to solve it. Six Sigma is a business management strategy seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. Six sigma used a simple method which is Pareto chart. This chart gives data which has the highest problem occur most often. A team composed of bankers and operations people identified the entire funds transfer process, tabulating defects and analyzing them using a Pareto chart. One of the methods is using internal call-back procedure, which required staff to call the person requesting the funds transfer to make sure that the instructions were correct and hadnt been altered. So in this way, Citibank can ensure that their customer has no problem and problem solved. By using this six sigma method Citibank strives for perfect processes to satisfy customer. In Citibank Malaysia, they have proved their commitment for their customer and community live. A large aspect of Citibank’s corporate citizenship in Malaysia focuses on helping people of all ages better understand and practise financial management. In 2010, Citibank Foundation allocated grants totalling USD208,000 for their community-based projects. They have worked with Radio Television Malaysia (RTM) and invited a new collaboration with ERA Consumer Malaysia to launch the second season of the â€Å"Stretching Your Ringgit† program on TV1, TV2 and Radio RTM. The initiative followed encouraging survey findings that showed more than 70% of Malaysians polled realised the importance of financial management, especially those in the low-middle income bracket. According to American Marketing Association Board of Directors Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customer s, clients, partners, and society at large. In this case, AMA said that marketing occur when both of the company involve when there is activity among them. Citibank use the same concept which they provide services to their customer to save the money and make it easier. Citibank also provide bank loan, Credit card, Deposits, Investment, Citigold which gives benefit to customer. Citibank also use communicating to contact with their customer to provide services or solving problem. Citibank provide services to customer which can give both benefit. for example Citibank provide bank loan and this can reduce burden for people which has low income. As for the Citibank also, they make interest for those who borrow bank loan and this will give benefit to the firm. Both of definition gives the same meaning in different way. Philip kotler emphasize of the customer needs and wants. We can say Citibank really care about their customer so they will try the best to overcome any problem that customer faced. In india Citibank care their customer, this can be shown by their customer â€Å"I can safely say that Citi provides the best card services for India, which is why most of my spend is on Citi and I recommend it to my friends. A lot of the success is the result of having passionate, committed, service oriented people like Manish. My kudos to him†. (J sajeev, 2011).American Marketing Association which more to creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society. The difference between this concept is AMA is more to set of activity which no related to customer needs and wants. Citibank satisfy their customer and this is the key of how Citibank more success than the others banker in Malaysia. Compare to Maybank Malaysia, Citibank is much older than the others banker in Malaysia. We can say that Citibank is more experience in handling money. Q2. Identify at least three main characteristics of a marketing-oriented organization of Citibank case study and provide an examples for each characteristic. What is marketing orientation? Marketing orientation is a philosophy focused on discovering and meeting the needs and desires of its customers through its product mix. Unlike past marketing strategies that concentrated on establishing selling points for existing products, market orientation works in reverse, attempting to tailor products to meet the demands of customers. In essence, market orientation can be thought of as a coordinated marketing campaign between a company and its customers. Nowadays, business firm use this concept to make their customer stick with their product. We can say that the idea that companies can create a product and sell its features to an eager buying public is no longer concrete. With an increasingly global economy and more and more choices for consumers, companies must be willing to adapt their mark et orientation to stay competitive. Based on my opinion, nowadays in Malaysia, we can see a lot of bank is available. So the competition becomes higher than before. In order to attract more people to use their services, Citibank has to adapt with current situation. Citibank use marketing oriented business to identifying customer, consumer needs and wants. In Malaysia, Citibank provide Islamic banking way to satisfy their customer. By using PEST analysis, we can say that Malaysian people are majority muslim and the idea of Citibank to provide Islamic banking which satisfy customer are brilliant. So people can enjoy with low interest rates given. Citibank in Malaysia facing a problem regarding high interest rate offered, so they make a research and develop a new system which enable customer use their Islamic banking. Another services that they provide is Citibank Guard Savings is The first savings account in Malaysia that’s enhanced with free Takaful coverage against critical illness. Citibank Home i Partner provide Capped Rate, Flexible Payment and Daily Calculation, Citibank Checking Account I is a system provided by checking account that honours the Islamic banking principle of guaranteed safe custody approved by the Shariah body. Based on the services provided by Citibank, we can conclude that Citibank care about their customer needs and develop a new system according to community lived. Just like the others bank, Citibank online will make all the transactions become much easier as customer can save valuable time and money. No more hassles with long queues, parking and travelling. As we can see, Citibank developing products to meet customer needs and wants. So they come out with product and services which give benefit to their customer Credit Cards, Ready Credit, Home Loans, Loans, Deposits, Investments, Insurance, Islamic Banking. So this is basic need in any of bank in Malaysia. What is the differences between Citibank and the other bank? So let’s take an example of Citibank ready card. Citibank Ready Credit is an Unsecured Personal Overdraft with Checking Facility that allows you to access cash easily in any amount in excess of your credit balance up to the approved overdraft limit. With ready card, we can access our balance in credit card even if the amount has exceeds the limits. As a fact, Maybank did not have their owned ready card. Citibank ready card is benefit to their customer as it is convenient to pay, pay for amount that we use. Another characteristic of a marketing oriented business is making the product is available to customer at a righ t time and place. We already know about product and services of Citibank as Credit Cards, Ready Credit, Home Loans, Loans, Deposits, Investments, Insurance, Islamic Banking. Let’s take an example of Credit cards, before this Citibank only produced normal credit for their customer only. But now, Citibank produced a new credit card Citibank at work. Citibank at Work takes Citibanks world-class consumer banking products and services right to the doorstep of employees at their workplace. Apart from enjoying customized privileges across a wide range of products including banking accounts, credit cards, loans, deposits and insurance on-site, employees of these companies also have access to financial seminars and lifestyle events, tailored to their specific profiles and needs. By using Citibank at work, business company can do their job efficiently as they have their own business credit card. Q3. Explain four elements of the marketing concept and relate your answer with Citibank case study. FOUR ELEMENTS OF MARKETING ORIENTED ORGANIZATION Production Concept is a concept where goods are produced without taking into consideration the choices or tastes of your customers. It is one of the earliest marketing concepts where goods were just produced on the belief that they will be sold because consumers need them. It holds that customers will prefer products that are widely available and inexpensive. Manager focusing on this concept concentrate on achieving high production efficiency, low cost, and mass distribution. From my opinion, production concept emphasize on distribution of product. This type of concept are easier to use. Based on the case study, Citibank provided more credit card for their customer. Each customer could have more than one credit card. Product Concept holds that consumers will favor those products that offer the most quality, performance, or innovative features. Managers focusing on this concept concentrate on making superior products and improving them over time. They assume that buyers admire well-made products and can appraise quality and performance. However, these managers are sometimes caught up in a love affair with their product and do not realize what the market needs. Related to the case study, Citibank improved their product to satisfy customer need. Before this, customer got problem to use their credit card where credit card can be used for loan only. But after an improvement, Citibank come out with Citibank Premier Miles card, Platinum, Citi business, Air-Asia Citibank gold. Next elements use is selling concept. It holds that consumers and businesses if left alone, will ordinarily not buy enough of the selling company’s product. Selling concept also is an idea in marketing that if customers are left to themselves, they will not make the effort to buy a companys products. Therefore, it dictates, companies must be aggressive in pushing their sales. Based on my opinion, if company want to sell their product by using selling concept, they have to be aggressive in promoting their product. Not like the older ways where they promote their product by using agents. As for the Citibank case study, nowadays they advertise their product through internet and media more efficiently. Marketing concept is a business philosophy that combines above three business orientation. It holds that the key to achieving it’s organizational goals consists of company being more effective than competitors in creating, delivering, and communicating customer value to it’s selected target customers. These three philosophies are the product, selling, and marketing philosophies. Even though each philosophy has a particular time when it was dominant, a philosophy did not die with the end of its era of dominance. In fact, all three philosophies are being used today. The best way to meet the organizations goals is also by meeting customer needs and wants. The marketing concepts emphasis is to understand the customers before designing and producing a product for them. With the customers wants and needs incorporated into the design and manufacture of the product, sales and profit goals are far more likely to be met. What are Citibank do to satisfy their customer needs based on marketing concept is they make swot analysis to know what can be done to attract more customer in Citibank. Citibank (2009) has mention that their customers can have their banking activities in the Islamic principles. This not only able attracts more customer but Citibank are show that they understand their customer need in the daily banking activities. This principle have apply in Citibank branch in Malaysia. â€Å"What are the reasons behind the recent growth in Islamic finance? One is the strong demand from a large number of immigrant and non immigrant Muslims for Sharia-compliant financial services and transactions.† (Low chee hua, 2010) In order to compete in the rising of the demand of Islamic Banking, Citibank has introduced the Islamic Banking to their customers. So basically, marketing concept is satisfy customer problem and solved it by looking of what customer need. The societal marketing concept was an offshoot of the marketing concept wherein an organization believes in giving back to the society by producing better products targeted towards society welfare. Some have questioned whether the marketing concept is an appropriate philosophy in an age of environmental deterioration, resource shortages, explosive population growth, world hunger and poverty, and neglected social services. The marketing concept possibily sidesteps the potential conflicts among consumer wants. Citibank also take part in their societal marketing. Citibank became a major sponsor of the Sydney Swans in 2005, who is play in the AFL. The marketing concept is about matching a companys capabilities with customer wants. This matching process takes place in what is called the marketing environment. Businesses do not undertake marketing activities alone. They face threats from competitors, and changes in the political, economic, social and technological environment. All these factors have to be taken into account as a business tries to match its capabilities with the needs and wants of its target customers. An organisation that adopts the marketing concept accepts the needs of potential customers as the basis for its operations. Success is dependent on satisfying customer needs. So basically, Citibank use marketing concept to attract more customer to use their services. One of the techniques used is credit card promotion such as Instant Rewards at Shell, Domino’s pizza, Samsung S3, Asia web direct. Before this, if customer wants to pay bill or loan they have to go to Citibank. But nowadays, they upgrade their system to online banking so that customer can pay instantly and reduce waste time. Q4. Provide an indication of the likely costs and benefits to Citibank case study in adapting a marketing approach. In Citibank, there are many advantages and disadvantages of a marketing approach. Customer Satisfaction In customer satisfaction, it refers to which a product’s perceived performance matches a buyer’s expectation. It is a measure of how products and services supplied by a company meet or surpass customer expectation. We can see based on their services of Citibank do for their customer. In Malaysia, Even the Citibank atm machine is less than the other bank, but their services to customer is good. Citibank will try their best to solve problem of customer credit card so that they will not lose their customer. Customer Care Customer care is a phrase that is used to describe the process of taking care of our customers in a positive manner. The term is used in place of complaint handling due to its positive focus, and is a reminder that customer satisfaction is a priority. Related to Citibank case study, they care about their customer. we can see that Citibank provide customer services so they will know any problem of customer faced. There is a few customer having problem regarding Citibank delay card. As banks are losing their customer fast, they are coming up with different strategies to retain their customers. ‘When/where was the last time you made the transaction with the card?’; I told him I don’t remember anymore since I have a few cards and I have not been using Citibank Card for a while. He insisted me to answer that question before he can proceed, and I insisted I that I don’t remember and suggested him to ask another verification question†. (Kclau, 2010) Quality of services and products. In company, they must have their own quality of services and products. It is designed to constantly improve the quality of their products, services and marketing concept. In Citibank, their main objective at Citibank is to provide reliable and quality services to our customers. Our customer service policy has the overall aim of ensuring that our customers are provided with services which are reliable and best suited to their needs. They have to manage and ensure that quality control standards for services are met. Citibank also have online credit card services so they can login anytime, anywhere to view their account details and activities. DISADVANTAGES OF CITIBANK There is one reason and one reason only that it’s so easy to get a store credit card: they are confident that they will make money off of customer purchase. The interest charged on store cards, as compared to bank credit cards, is at least several percentage points higher and often as much as 10-15% higher. As well, annual fees or sign-up fees may run twice as much as those of standard credit cards. Means that, Citibank charged is higher than the other banks in Malaysia, so that’s why only businessman use Citibank. It involved high cost in retaining the customers. And also, the target market for Citibank is higher because they only target their customer on businessman. CONCLUSION As overall conclusion, Citibank is one of the multinational companies that successful in online based financial institution that operate in Malaysia. Citibank able to understand the culture of local citizen (promo Islamic Banking Services), able to gain their market share by solved the geographical problem (online banking services), able to cost cutting by promo the online banking culture to their customer, and able to compete with the local financial institution. We know that Citibank is really cares about their customer and try their best to satisfy customer needs and wants. Based on this concept of marketing, Citibank now are well known in all around the world. Although it is a foreign company but Citibank is a good model to local financial institution to learn their strategies to increase their competitive capability to compete in the global market.

Analysis of Business Strategy at ASOS

Analysis of Business Strategy at ASOS Chapter1. 1.1 What is E- Business? Electronic Business is very simple the meaning to any reader that Business taking place electronically. E-Business which we are benefiting from has gone through many stages of maturity. One of main reason to choose this topic is that to see how organisation either switching their business to E-Commerce or starting solely only online business. No doubt there are many advantages but its note free of limitations. 1.2 Purpose of Report: There are many Organisations to consider in my report but I am choosing ASOS (As seen on Screen). ASOS is the United Kingdoms one of largest online-only fashion and Beauty store. The purpose to consider this organisation is to highlight in detail how ASOS using E-commerce Technology captured significant market share and Market Reputation. ASOS has targeted the people of age group 16-34, catering to both genders. I would like to focus how they formulated their E-Commerce strategy and how they have chosen a specific age group to Target their business to. ASOS has spent lots of money on Research and Developments. I would like to mention here very recent Example of their Advertising campaign in UK.I have seen in many places specially on Bus stops where they are advertising to give chance to every   individual to visit their website and upload your picture to participate in street style competition. I would also like to consider how their financial position has been significantly increased and showed positive sign of further progress in this Recovery Economic cycle. They also launched US, French and German specific language website which is another addition to their enhanced performance. I will also focus on their statement of core purpose â€Å" Our core purpose is to inspire and power your fashion discovery; without an internal brand and strong people strategy we would not be able to live up to that promise.† www.asos.com http://www.networksolutions.com/education/what-is-ecommerce/ Scope of the report: Here, I will discuss how still ASOS is achieving its target and maintaining its consistency in performance. The scope also included to focus on Business to Business(B2B) and Business to Consumer(B2C).The issues to be covered regarding birth of ASOS then how it has been built to reach at this stage, Development in progress, expanding abroad, organising events and their passion for more innovation. The report will also analyse Financial and Non Financial Ratios to reflect their position. Graphical Demonstration is also part of it. Key Results: Research of journals and ASOS financial statements shows the following split of its Fashion category: Women swear Clothing : 56% Womenswear Non-Clothing : 16% Menswear : 20% Beauty/Outlet/Kids : 8% There is significant growth in International markets, now ASOS is shipping to 167 countries. International sales has been increased by 95% in 2009-2010.In 2004/05, Uk sales was   94% and International sale was   6 %,   but in 2009/10, UK sales was 75% and International sales was 25%.It shows how ASOS has expanded all over the world by using its own brands and other existing brands. Currently, trading result has been issued at ASOS website and CEO, Nick Robertson has reported another successful year including highlights for the 2010/2011, Retails sales has been increased 58% on year (UK +24% and International +144 %). As Internationaly becoming an increasingly significant part of   ASOS future, Nick Robertson pleased to see International sales mix exceed that of the UK for the first time, accounting for 52% of retail sales.   http://www.asosplc.com/Doc/pdf/Announcements/Q4_Trading_Update_FINAL.pdf www.asos.com http://www.asosplc.com/Investors/Financials/Annual_~_Interim_Results/JQueryTabs.aspx?id=45 http://www.asosplc.com/Doc/pdf/Announcements/Q4_Trading_Update_FINAL.pdf www.asos.com http://www.asosplc.com/Investors/Financials/Annual_~_Interim_Results/JQueryTabs.aspx?id=45 Summary findings: The research finding shows a continuous growth in the financial and Market growth of the Organisation which is due to its strong E-Commerce bases Business Strategies. As ASOS is only online fashion retail store and up to 2010, 3 website in USA, France and Germany in their languages has been launched. It is E-Commerce who makes it not that hard to get access to one of the largest Economies otherwise it would have been quite costly to enter into larger fashion Markets such as of France and USA.Where physical presence in the form of Retail stores would have been quite challenging Financial and taking in context the strong competitors already present there. How greatly cost effective it is for ASOS, because they have Debt free financing. ASOS is one of those organisation where E-Commerce has played a vital role which are now Multimillion  £ organisation which are experiencing rapid growth due to E-Commerce base business. Chapter 2. Introduction. People thinke-commerceis just people browsing, but theres more to it than that. More and more people are using programs and agents to shop for the best deal, and thats how theyre going to be getting to your site. ~Tim Berners-Lee(June 08, 1955 ) Impact of an E-commerce on an Organisation plays a vital role on any Organisation, which has culture of Adopting this Approach and has Management to cope with approach, when most of the businesses now considering adopting this approach to enhance their performance and considering cost benefit analysis. I have chosen this topic because I mostly use E-Commerce websites and mostly read journals and Articles regarding organisations launching E-Commerce in their businesses. I strongly believe how E-commerce can cut down cost in any organisation. Many Businesses started to shift from Real time Market to Digital Market. The History of Online Shopping in Nutshell E-commerce can be described as: the sharing business information, maintaining business relationships and conducting business transactions by means of telecommunications networks where business transactions take place via telecommunications networks, especially the Internet describes the buying and selling of products, services and information via computer networks including the Internet the conduct of a à ¯Ã‚ ¬?nancial transaction by electronic means Since transactions go through the Internet and the Web, the terms I-commerce (Internet commerce), icommerce and even Web-commerce have been suggested but are now very rarely used. It goes unnoticed that E-Commerce and its underlying technology is around us since almost   4 decades. The term e-commerce was originated   to describe the process of doing   business transactions electronically using technology from the Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT). These technologies, emerged in late 1970s, usually allowed many organisations   to share information among themselves, typically in the form of electronic purchase orders and invoices. EDI and EFT were theenabling technologiesthat laid the groundwork for what we now know as e-commerce. The Boston Computer Exchange, a marketplace for used computer equipment started in 1982, was one of the first known examples of e-commerce. Then it was in all 1980s when we have seen proliferation of these plastic cards, ATM machines and Phone banking, which was next step in evolution of   E-Commerce. In early 1990s, e-commerce has started to include other enterprise Resource planning (ERP ), Data Warehousing and Data mining. http://www.asos.com/infopages/pgeaboutus.aspx http://sellitontheweb.com/blog/history-of-e-commerce/ http://www.sxccal.edu/msccs/ecommerce1.pdf http://www.retail-week.com/careers/etail-power-list-2010/01-nick-robertson/5019098.article The world of E-Business. The word commerce and Business doesnt have much difference. Instead it wont be wrong to say that e-commerce is a part of e-business.   Electronic business transactions involves money are â€Å"E-Commerce† activities. when we talk about E-Business, it means have think broadly as E-Business doesnt mean that it is Buying and selling goods   and accepting only credit cards. What about Customer, Marketing, Procurement? This is where E-Business broadly focussed on. Figure 1 is clearly a perfect demonstration of E-commerce and E-Business. http://www.ebusinessprogrammers.com/ebusiness/ecommerce_and_ebusiness.asp As with e-commerce, e-business (electronic business) also has a number of different deà ¯Ã‚ ¬?nitions and is used in a number of different contexts. One of the à ¯Ã‚ ¬?rst to use the term was IBM, in October 1997, when it launched a campaign built around e-business. Today, major Organisations are rethinking their businesses to switch through internet and its new culture and capabilities and this is what some see as e-business. E-business is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners. Who is ASOS? ASOS has been established in June 2000 by CEO Nick Robertson. As Nick Robertson is Entrepreneur, he started ASOS with only 3 Employees and after 10 years, he has over 1000 Employees. Nick Robertson has started with step to step approach to capture market share. ASOS has been started in June 2000 and he submitted ASOS PLC holdings to AIM on London stock Exchange. ASOS has launched branded fashions good and then in 2004   first launched its own label product for women, then ASOS has launched ASOS Beauty in 2005 and with this consistent approach, ASOS was the first UK online store to Launch Catwalk in 2006, then ASOS own label for Men has been launched in 2007 and their performance doesnt stopped even in Recession and up to now, ASOS has their website in American, German and French Languages. ASOS has also launched ASOS Little which caters for babies for up to 24 months and Boys and girls from 2-8 years. It includes all High Fashion brands like Diesel, Tommy Hilfiger, Miss sixty and True Religion. ASOS also launched its own Magazine, Facebook page and in final Quarter of 2010, had launched three international stores, ASOS USA, ASOS France, and ASOS Germany. ASOS Mobile has been launched In October 2010, which has been designed works through all devices like Blackberry, Android, Symbian and I Phone Operating systems. http://www.asos.com/infopages/pgeaboutus.aspx ASOS and E-Business: ASOS is one of the Largest Online Retail only, catering to the Fashion Retail sector specifically in UK and Great share in International market. They share some really Interesting Results for year 31st March,2010 which clearly shows the Profits they have reaped by adopting E-Commerce as their primary Business   Strategy. The company has gained rapid growth in the retail industry in a matter of few years. Limitation of E-Business: E-Business is not free of limitations as there are areas where any organisation has to be competent and keeps spending to improve what customer demands. In E-Business, Confidentiality and privacy is always key issue which could lead to distrust and hesitation among the customers to use services online Another drawback of the E-Business is that the customers cannot have exact feel and look of the product before purchasing so it depends on the organisation that how clearly and in detail they present the product or service. In this world of internet, networks failure could cause serious disruption customers and business alike, which could result in loss of revenue and productivity. Limitation for the ASOS is that they dont have retail outlets where they could probably miss their targets who may want to see and feel stuff before they buy. Summary of history: In Brief, we can say how ASOS have utilised the E-Commerce business strategy to established themselves in the fashion retail industry having rapid growth in a matter of only 10 years and has now become the one of the Major fashion player in E-Business and it is standing proudly shoulder to shoulder with some of the more established high street competitors. The organisation is a radiant example of a successful E-Business. Procurement : The company executives took a step by step approach, in targeting the customers and implementing the business plan. They have invested in parts and specifically targeted age group after a thorough market research. If we analyse the history of ASOS, we find that it has started with some Famous High Street brands the likes of Diesel, FireTrap, Karen Millen and French Connection etc and then gradually launched its own label products in interval of years. This was a part of their business objective to enhance their financial gains by starting their own company brand. ASOS promotes welcoming ‘Like Minded talent together .It says their people have no fear to enter into the unknown market. .http://www.drapersonline.com/people/next-generation/asos/5021069.article http://www.asosplc.com/Who_We_Are/Our_History/Default.aspx?id=15 http://www.asosplc.com/Investors/Financials/Annual_~_Interim_Results/JQueryTabs.aspx?id=45 Risk Management and Financing: ASOS insisted that all of their investments have been funded using operating cash flows and if any additional working capital required, it uses short term facilities. ASOS group is continuously working to reduce Risk of Interest rates, Foreign Exchanges and other financial risk. Their hedging strategy is to hedge their future foreign currency risk for 6 and 12 months forward. That is the one of the reason that they have got DEBT FREE BALANCE SHEET with increase in net cash to  £ 15.6 million. http://www.asosplc.com/Investors/Financials/Annual_~_Interim_Results/JQueryTabs.aspx?id=45 So how did this tiny start-up become the UKs leading fashion site, at a time when traditional rivals with a much longer heritage were and are struggling? There are many reasons: the site offers something for everyone men and women of course, but also maternity wear, beauty products and kids wear. Although it does sell premium items, the average price is reasonable and accessible, the site is easy to navigate, and it is painless to return items which is more, in Fashion Statements experience, than can be said for some far more expensive online retailers. Then there is the generation it sells to, its key demographic one that expects a snappy online experience as a matter of course. E-Commerce Diagram below describes how the key elements of E-Commerce connected to each other. Information Gathering: In Gathering information for my topic, I have used two main Approaches. Quantitative Approach Qualitative Approach. In Quantitative approach, Research regarding subject has been done through collecting it and then evaluating it through application of Mathematical Models and then demonstrate the Results in the form of Graphs, Statistical data and Tabular forms. Research usually been obtained through internally generated Financial information e.g., periodically (Monthly, Quarterly) performance report/statements with Graphs and statistics as well. In Qualitative approach, it is different in nature; it is like soft data, where data has been gathered through Interview, Observation to interpret the details of finding from the research methods. In the Annual report, it is really helpful to get these data where Company senior management Interviews, statements has been reported There has been both Primary and secondary research involved in my carrying out search for discussing impact of E-Business on an Organisation. For primary search purposes, ASOS website was the main point of getting information regarding their financial and Non financial performance. Primary: ASOS website investor section has been mostly used in my Research Analysis where their Annual report for the year ended March 2010 helped a lot. Structure of report and split of information in different categories, made it easy to focus on required area. It kept engaged while doing research when organisation about us gathering information is ASOS. ASOSs consistency in achieving its objectives and hitting all budgeted and forecasted figures has been exceeding in almost every single year since it has been started. Through participative observation, being a customer of ASOS, I have experience an easy to use feature enriched website which enables the customer to purchase the desired product in a matter of few clicks. Secondary:In secondary search, articles from various weekly magazines, Newspapers, other comparison websites of E-Business, ACCA Text books, Library, Case study helped a lot. Limitation on information Gathering: As ASOS is only virtual business, all relevant information regarding their Strategy, their growth plan, further expansion strategies, the main point of getting all data is online, Magazine Articles, Newspaper. Because if business has got outlets as well then it provides opportunity to get access to any outlets and ask their Management for interview, latest developments, events taking place. No doubt, having own experience by doing that kind of primary research enhance your information gathering. Business Techniques and Models: When we talk about E-Business, its all about Businesses,Goverments and Customers who originate E-commerce.E-Commerce can be divided into further categories, considering perspectives of producers/providers and customers: ACCA P3 Interactive study manual Business-to-Business(B2B_ Business-to-Consumer(B2C) Business-to-employee(B2E) Business-to-government(B2G) Government-to-business(G2B) Government-to-government(G2G) Consumer-to-consumer(C2C) Consumer-to-Business(C2B) http://www.sxccal.edu/msccs/ecommerce1.pdf ASOS has mainly focussed on the following: B2B ( Business to Business) E-commerce is E-business enable organisations to connect their internal and external data processing systems more efficiently and flexibly which lead the operations among suppliers and partners to operate more closely, and needs of customers are satisfied and exceed the expectations. ASOS believes and confident to say that actions which has been taken   and there are still more exciting innovation in progress which will keep ASOS apart from other rivals and lead us to drive boost to sales. E-Business has impacting both party, means ASOS selling over 800 brands and plus their own internal brands as well. To some extent using other high street brands they are generating goodwill for their brands as well. It is B2B which are connecting and sharing data among themselves. There are normally 3 groups of B2B in which many E-business could fit in. Direct selling and support to Business. E-Procurement Information Sites. http://www.sxccal.edu/msccs/ecommerce1.pdf Interactive LSBF, P3 study Manual. http://www.asosplc.com/Investors/Financials/Annual_~_Interim_Results/JQueryTabs.aspx?id=45 Recent example of Business to Business is when ASOS has been targeted by Giant Super Market TESCO Plc for Fashion venture, after Tesco has found the excellent recession-Busting growth of ASOS. http://econsultancy.com/uk/blog/4255-tesco-targets-asos-chooses-venda-for-fashion-venture B2C (Business to consumer) It is another split of Classification of E-commerce in any Business, where any transaction which ends on serving products or services for the consumer. Any E-business basically do Serve consumers plus retailers as well. ASOS is ambitious doing much for their consumers, they have launched free return to their UK customers in Sep, 2009 and also started Free Supersaver delivery for UK customer which in return gave us a positive reaction and our Items per basket, Frequency of orders have all increases as a direct result of this. http://www.asosplc.com/Investors/Financials/Annual_~_Interim_Results/JQueryTabs.aspx?id=45 For Ecommerce usability is one of the largest contributors to customer conversion and retention rates. Do ASOS follow best practice? If we follow a customer process through focusing onthree key stages of the buying journey, product page, shopping basket and the checkout. The shopping basket which follows many of the best practice recommendations shows clearly that the item is in stock. For reserved items it is clear how long it has reserved this product for this helps tackle the issue of visitors returning to their shopping basket on a subsequent visit only to find the product they had added previously is no longer in stock. ASOS have tried to ensure secure access and use securely on the button wording, which improves the customers sense of trust/security. There is no ambiguity about what standard delivery costs will be, so visitors dont need to wait until they are within checkout to know what delivery costs are. Along with the product thumbnail and title, there is just the right amount of product information provided to ensure you know that you have ordered the right size, colour and quantity Making the delivery costs clear on the shopping basket allows ASOS to make it absolutely clear what the visitor will be paying in total. ASOS makes this a much more customer friendly experience by allowing you to choose other delivery options at the shopping basket stage. This ensures you are going into the checkout process knowing what you will paying and what delivery period you have specified. They clearly display which payment methods are accepted ensuring that shoppers are not confused. Business Model: According to Michael Rapas (P3 Business Analysis Interactive book),General E-business models, ASOSs Business Model was based on Merchant but then as the company business grew, the business model evolved encompassing the Merchant and Manufacturer as well: Merchant:ASOS has started as retailers of goods by using other famous high street brands like All Saints, Mango, and Firetrap etc. A virtual merchant operates only over the web (e.g. Amazon, EBay). Business was started with an Initial Investment of  £1.4m.They has marketed high street market brands and then slowly on step by step Approach. Manufacturer:   After Advertising and hitting targets of their initial strategy of selling external High street brands, ASOS has developed their own internal brands. That is how they have been called as Manufacturer, because it relies on the power of the website to get access buyers directly and then provide distribution channel. ASOS this model is based on Improved, Efficiency, and Customer Service. Brokerage:   As we know, Brokers are those who make markets,they bring together buyers and sellers together and then provide Transaction Facility.Brokers play vital role in businesses like ASOS where there are B2B,B2C markets.ASOS is now operating on combination of Manufacturer and Brokerage Models. The E-business model has always been based on IT Applications and using B2B, B2C, ASOS has chosen CRM (Customer Relationship Management) Tools to support their Strategic Growth Plans. CRM is one the Internal Business Systems Application, is a Business Strategy focuses on Customers with objectives of Maximising Turnover, Customer Satisfaction and Profits. ASOS has chosen this tool from SMARTFOCUS which helps them to keep record of Customer buying, their feedback, refer a friend, Loyalty programmes. Mhairi Brown, CRM Manager for ASOS, said that using Smartfocus will facilitate easy solution and strong marketing strategy and choosing CRM will help to achieve their goal of a Truly Customer Focussed business. http://www.onwindows.com/Articles/Asos-chooses-CRM-for-growth/2812/Default.aspx P3 LSBF Study Manual. http://www.sxccal.edu/msccs/ecommerce1.pdf This framework, was à ¯Ã‚ ¬?rst developed by Kalakota and Whinston, who knows as a Professors of Information Systems, takes a holistic View and identià ¯Ã‚ ¬?es the different components of business and technology which will combine together to form E-commerce. In ASOS, this framework applies equally as in any other E-Business.The following are built on foundation of technology: People and Organisation: People of ASOS are the all key stakeholders like suppliers, customers, Employees, Government, Other regulatory Authorities, which any organisation prioritise according to their level of power and interest in organisation. It is a interaction between People and Organisation which manage to coordinate the Infrastructure, Applications and Businesses and it leads for the functioning of E-Commerce. http://www.sxccal.edu/msccs/ecommerce1.pdf Public Policy: ASOS have to comply with relevant laws and Regulations according to their geographical location. They should follow the relevant tax policies and making sure all payments made according to the relevant Laws and Regulations. ASOS must follow internal procedures and making the most of Tax evasion policies. Company must maintain high level of confidentiality to proceeds as to retain customer confidence; this can be achieved by segregation of duties and applying strong internal control. They must also ensure that security systems are improved to keep the Organisation confidentiality policy competitive globally. http://www.sxccal.edu/msccs/ecommerce1.pdf Technical standards: In Technical standards, all data has been converted into such a way that it can be use universally, means all data can travel seamlessly across different network where it is accessed by range of hardware and software like Palmtops, Computers and other kinds of browsers. ASOS have not got only one website now for user interface and they do meet all Technical standards globally. http://www.sxccal.edu/msccs/ecommerce1.pdf The next part of the Model is Infrastructure and E-Business work by Interlink of both Technology and Infrastructure. Common Business Service : In this part of Infrastructure, once all process of creation of data and content done, its been display and transmitted for user interface, other supporting services has to play their part to facilitate buying and selling. ASOS website in very well structured and one can see how this process works. For finalising transaction on ASOS, one should be feel safe and rely before authorise any payments because of confidentiality issue. This is where Electronic payment like PayPal in ASOS, directories/Catalogues help to check out. https://marketplace.asos.com/basket Message and Information Distributor: This part of Infrastructure is the Engines and fuel, which takes data around the network after Multimedia content of website, is created. But this content then has to be transported for sending and retrieving this information of content. ASOS has its own form of transporting information. Common Examples are EDI, Hyper Text Transfer Protocol, and Email. http://www.sxccal.edu/msccs/ecommerce1.pdf Publishing: It is   Infrastructure of Warehouses and vehicles, where Electronic data and Multimedia content over the Network are stored and then transported using Publishing Infrastructure like World Wide Web(www), Web Servers transport. It depends on website how much Electronic data and Multimedia content it using. Usually HTML and JAVA are used to create Multimedia content. Some websites are Text only or some contain audio, video, graphics. ASOS website is mostly Text and Multimedia where Images has been mostly used. http://www.sxccal.edu/msccs/ecommerce1.pdf Network: Once all of the above completed, and then Network needed to interconnect globally so it could be access anytime, anywhere. As now Technology is so advanced, we can even use ASOS in our Handsets like IPhone; Android Phones etc with Network provider browsing facility, Internet, Telephone wires, Intranets are all form of communication which forms this Network infrastructure. Interfacing: This is the infrastructure where finally customer can get access to all data on website and have user interface with all application. All Technology and infrastructure components interact together to produce the Ideal demonstration of E-Business. These applications are used by Online Banking Sector, Financial sectors, Marketing and Advertising Agencies, Online Shopping. This model really helps for Senior Management to see how important within business or outside for planning and development of E-Business or E-Commerce solution. http://www.sxccal.edu/msccs/ecommerce1.pdf Analysis: Last 3 years of ASOSs Financial performance are incredible. Where UK economy is in Recession and then in Recovery phase now, in these hard times ASOS has maintained their Growth with Consistency. Records sales, Earning per share and Profit has been recorded. Following is details discussion and Analysis of Financial impact on Income, Expenditures, and Profits for last 3 years. Revenue: ASOSs revenue has shown positive signs as in 2008 and 2009, 90% and 104% increased respectively have been reported in Annual report. Then in 2010, 35% increase had made. Increase was not that significant because of increase in international sales. Huge amount of investment has been made in these years for Warehouses to increase their sales volume. Clothes of all genders, Accessories and Footwear are the main sector which result in boost of Revenue Because online user who hit on daily basis the website is increasing day by day and according to latest record, ASOS.com attracts more than 8 million unique Users in a month of which 3.7 millions are registered users and 1.6 million active users (describes as they have shopped in last 6 months).It can be seen that, because of virtual nature of ASOS, the only way of boosting their income is to attract as much users as it can. In only 10 years, its not easy for any business to be in head to head in ranking in various categories in last 3 year s. In top UK shopping website, ASOS was ranked in 2008 17th (2007:40), 12th in 2009. Figure 2.1 and 2.2 give a birds eye view of Retails sales Split for the year ended 2009 and 2010, where we can see Quarterly sales figures for UK and International, which shows a huge increase in International sales of 103% for year 2008/09 and 144% for year 2009/10. Its indication of how just through E-Commerce, without any outlets overseas, ASOS is on way to Business success. Statistical representation of Split of Sales is shown below which compare quarterly change in retail sales as compare to year 2009 ASOS has been ranked 2 year continuously in 2008(4.74%) and 2009(5.13%), 2 nd to Next with 8.96% in 2008 and 6.31%in 2009, in top 10 player as % of Market share list. Figure 1 A demonstrate their actual and forecast % of market share. Annual Reports: for References Expenditures: Because of driving business with new initiatives taken and Passion to be on top of Online Retailers List, ASOS has spent Millions in Development, Management, Marketing and Infrastructure. They have spent Millions on Warehouses for hitting its Targeted Annual sales. ASOS has spent  £20 million for new warehouse with Initial Capability of  £600 million annual sales. They have done adequate investment in IT Systems and Infrastructure, as being a virtual business; it acts as a back bone for the Organisation to capitalise on their potential growth and to take full advantage of arising new opportunities. In last 3 years, E-Marketing Expenditure played vital role for capturing a p

Byzantium Civilization :: essays research papers

The Byzantium Civilization started cause of overcrowding in the eight century B.C. that led Greek city-states to send out colonies throughout the Mediterranean basin. In the year of 667 B.C.; Byzas, from the Greek city of Megra, founded Byzantium Civilization at the mouth of the Black Sea. Alexander the Great dominated Byzantium as he built an empire around it stretching from Greece to India. Byzantium was the Christianized eastern part of the Roman Empire. Constantine the Great was a vital figure in the early stages of this civilization. He established toleration for Christianity throughout the Roman Empire and legally transferred his capital from Rome to Constantinople, which is the site of the Greek City of Byzantium. Roman law and political institutions ruled the people there and they spoke Latin and Greek languages. Merchants at this city were able to grow rich cause of its strategic location between the Mediterranean and Black Seas. Constantine liked to import Greek-Roman art f rom throughout the empire. Byzantium art focused on human figures. The most prominent figures that were created were Christ, the Virgin Mary, the saints, and the apostles. The emperor was believed to be divinely sanctioned by god. Human figures were portrayed in sculptures in two different styles. One style expressed power, authority, and grandeur. The other style expresses adoration, sympathy, prayer, and distress. The Attarouthi Treasures consist of fifteen objects: ten chalices, three censers, a wine strainer, and a dove. The artifacts were found buried in the vicinity of the ancient town Attarouthi. This town was a stopping point on the trade routes. The chalices were used to hold wine during the Liturgy. Upright frontal figures decorated most of the chalices with Christ appearing as a beardless young man. The dove represents the Holy Christ that descended over Christ when Saint John baptized him. Crosses and bust-length figures of Christ decorate the censers. The emperor Maurice Tiberius had a medallion that when put together with twelve gold coins and three other medallions that were identical formed a griddle. Griddles of this type were worn as belts or slashes and sometimes even necklaces. Traditionally the Roman emperor would give medallions and coins as gifts to high-ranking officials or nobles. The Processional Cross is decorated on both sides with silver-gilt medallions. On the front of the cross, Christ has his right hand raised in blessing and is flanked by Mary on the left side with John the Baptist on the right.

Governess Relationships in Brontes Jane Eyre Essay -- Jane Eyre essay

Governess Relationships in Bronte's Jane Eyre    The Victorian governess suffered socially because of her position. The relationship between her and others that were in her class was strained because of her financial situation. She often suffered from "status incongruity." The relationship between a governess and a gentleman was difficult because she was not his financial equal (Peterson 13). While the relationship was strained in her novel Jane Eyre, Bronte leads us to believe that it is not altogether impossible. When speaking of the governess and relationships we must first deal with "status incongruity" in the novel. There are several instances in Jane Eyre where the social strain is clearly displayed. The scene that takes place just before the charades give us a clear depiction of "status incongruity": Will you play? he [Rochester] asked. I shook my head. He did not insist, which I rather feared he would have done: he allowed me to return quietly to my usual seat. He and his aids now withdrew behind the curtain: the other party which was headed by Colonel Dent, sat down on the crescent of chairs. One of the gentlemen, Mr. Eshton, observing me, seemed to propose that I should be asked to join them; but Lady Ingram instantly negatived the notion. "NO" I heard her say: "she looks too stupid for any game of the sort." (185; ch. 18) "Status incongruity" is well displayed here. Rochester (not willing to exclude her) invites Jane to play charades, but offers no protests when she rejects his offer. Jane does not want to participate because she feels uncomfortable. Avoiding the game of charades was Jane’s way of escaping a situation which might have made both parties uncomfortable. She does not want to be placed in a si... ...ndependency (437; ch. 38). It is only when Jane has money of her own and is re-established in the social class to which she belonged that her marriage is able to take place without objections, or further complications. Bronte takes the impossible relationship, and makes it a reality. She does this, however, without losing the realism of the relationship. Jane Eyre is not a story of Cinderella and Prince Charming, Jane does not get rescued. In fact Jane works her way up the social ladder, accomplishing marriage without the social strain it would have had if she were still a governess.       Works Cited Bronte, Charlotte. Jane Eyre. Ed. Beth Newman. Boston: Bedford, 1996. Hughes, Kathryn. The Victorian Governess. London: Hambledon, 1993. Peterson, Jeanne. "The Victorian Governess." Suffer and Be Still. Ed. Martha Vicinus. London: Indiana UP, 1972.